Shipping Policy
At Scientific Americas Inc., we strive to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our e-commerce platform (the "Site"). By placing an order with us, you agree to the terms and conditions stated below.
Order Processing Time
1.1 Order Confirmation: Once you place an order on our Site, you will receive an order confirmation email with the details of your purchase. Please review the order details carefully and contact our customer support if you notice any errors or discrepancies.
1.2 Order Processing: We will process your order within 2-3 business days from the date of purchase, unless otherwise specified. Business days exclude weekends and public holidays.
Shipping Methods and Delivery Time
2.1 Shipping Methods: We offer standard shipping
2.2 Delivery Time: The estimated delivery time is usually 3-6 days depends on the destination of the package. While we make every effort to deliver your order within the estimated timeframe, Shipping Destinations and Restrictions
3.1 Domestic Shipping: We offer shipping within USA and Canada. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or additional charges resulting from incorrect or incomplete address information.
3.2 International Shipping: We may offer international shipping to select countries. Additional shipping fees, customs duties, taxes, or import fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please consult your local customs office for more information regarding any applicable fees or restrictions.
Order Tracking
4.1 Tracking Information: Once your order has been shipped, we will provide you with a tracking number or link that allows you to monitor the progress of your shipment. You can use this information to track the package through the shipping carrier's website or contact our customer support for assistance.
4.2 Shipment Updates: The tracking information will be updated by the shipping carrier as the package moves through the transit process. Please note that tracking information may not be immediately available or continuously updated, especially during peak seasons or when the package is in transit between different countries or regions.
Shipping Issues and Customer Support
5.1 Damaged or Lost Packages: In the event that your package is damaged or lost during transit, please contact our customer support as soon as possible. We will work with the shipping carrier to investigate and resolve the issue. Please retain all packaging materials and documentation for potential claims or investigations.
5.2 Address Changes: If you need to change the shipping address after placing an order, please contact our customer support immediately. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed or shipped.
5.3 Customer Support: If you have any questions, concerns, or need assistance with your shipment, please contact our customer support team at sales@scientificamericas.com . We are here to help and will respond to your inquiries as promptly as possible.
Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our Site. We encourage you to review this policy periodically to stay informed about any changes.